Support Services

A global network of support experts available 24/7. We offer simple and flexible support programs to maximize the value of your security products and services.


In today’s business environment, protecting your organization and data against the fast-changing landscape of next-generation threats is critical. Security-conscious enterprises need technical support to maximize the value of their infrastructure—and quickly get help to keep systems up and running to protect against today’s stealthy web, email and file sharing threats.

7Layers' support is available to all customers who have purchased the following services:

Security Monitoring
Threat Anticipation
Threat Hunting
Incident Analysis
Incident Response
Security Devices Support
Managed Security Devices
Security Operations Center
Managed Detection/Response

7Layers' support programs are simple and flexible to meet the customer’s needs in a tailor-made approach.

We achieve the highest level of customer satisfaction by:

- Providing timely and knowledgeable responses
- Helping protect the customer’s investment
- Meeting changing market demands for new features, products and services
- Providing information to customers to assist in decision making, for example concerning system upgrades, system configurations, etc.
- Sharing our threat intelligence expertise, to help protect some of the world's famous commercial enterprises